Help & Support

MUSA Arcade · musacoolhub.com · Updated 22 October 2026
For kids Free forever No ads No in-app purchases

Need help right now?

Email supportmusarcade@gmail.com. We read every message and reply within a few days.

For urgent safety concerns (someone broke the rules, your account was taken over), include the username and what happened in the subject line.

Quick answers

How do I play?

Open MUSA Arcade, tap Guest (or Create Account to save your SHAX across devices), pick a game, and go. Everything in the Arcade is free.

Does it cost anything?

No. MUSA Arcade is free. There are no ads, no "premium" tier, no coins to buy. SHAX is in-game currency you earn by playing — you cannot buy it with real money.

How do I delete my account?

Open MUSA, tap Settings (the gear icon), scroll to the bottom and tap DELETE MY ACCOUNT. Confirm with your password. Your account, SHAX, saves, friends and messages are removed immediately.

How do I turn notifications off?

Open MUSA, tap Settings, scroll to Notifications. Or on iOS: Settings → MUSA ARCADE → Notifications. The subscription token is removed from our servers when you turn them off.

Someone is being mean. What do I do?

You can block them: in a chat, long-press (3 presses) their name → Block. They cannot message or call you.

You can also report them: tap the Report button in a chat or on their profile. The Owner reviews every report within a few days.

I forgot my password.

On the sign-in screen, tap Backup Password if you set one, or Temporary Password and type the one the Owner gave you. If you have neither, email support with your username and we will help.

My game won't load.
Can I play on Android / PC / Chromebook?

Yes. MUSA Arcade is a website first, so any modern browser works. For the best experience on phone or tablet, add it to your Home Screen (iOS: Share → Add to Home Screen; Android/Chrome: ⋮ menu → Install app).

Do you have an app?

The iOS App Store and Google Play versions are rolling out. Submission is in Apple + Google review as of late October 2026 — once they approve, the links will appear on the home screen.

In the meantime, add MUSA Arcade to your Home Screen from the browser — it works just like an app. On iPhone/iPad: Share → Add to Home Screen. On Android: ⋮ menu → Install app.

How do I report a bug?

Email supportmusarcade@gmail.com with the game name, what you were doing, and if you can, a screenshot. We fix bugs regularly.

For parents

MUSA Arcade is designed for children of all ages. It is free, has no ads, and has no in-app purchases. Chat is filtered. Every player can block and report any other player. The Owner can mute or remove accounts.

👨‍👩‍👧 Parent Dashboard: see your child's friends, blocks and SHAX, set a daily playtime reminder, or delete the account at /parents. You will need the account's username and password.

To review or delete your child's data at any time, email supportmusarcade@gmail.com. See the Privacy Policy for the full list of what we collect and how to delete it.

What's in MUSA Arcade?


MUSA Arcade is made by Musa Mushtaq and friends. Thanks for playing.

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